Responsible Gaming —
Your Wellbeing Comes First at crickyx

At crickyx, responsible gaming is not a regulatory checkbox — it is a core part of how we operate. We believe that gambling should be an entertaining pastime enjoyed within your means, never a source of financial stress, emotional harm, or disruption to your daily life. Every design decision we make, from the layout of our cashier to the frequency of our account notifications, is informed by our responsibility to our players' wellbeing.

crickyx is designed for the Bangladeshi market and we understand the economic and social context in which our players live. We are acutely aware that for some individuals, gambling can shift from casual entertainment to a compulsive behaviour that causes real harm. That is why we have invested in a comprehensive set of player protection tools, a dedicated responsible gaming support team, and clear, accessible information to help you make informed decisions about your play.

Our responsible gaming programme rests on four pillars: Prevention (age verification, account limits, and onboarding checks), Awareness (reality check alerts, session summaries, and on-screen prompts), Intervention (proactive outreach when our monitoring flags unusual behaviour), and Recovery (self-exclusion, account closure, and referral to external support organisations). Together, these pillars form a safety net that we maintain around every single crickyx account.

This page explains each of our responsible gaming tools in detail, provides a self-assessment checklist to help you evaluate your own relationship with gambling, and gives clear instructions on how to reach our support team if you need help. We encourage all crickyx players — regardless of how long they have been with us — to read this page and make use of the tools available to them.

crickyx is strictly an 18+ platform. We do not permit any individual under the age of 18 to register an account, access our games, or make any financial transaction on our platform. This is a non-negotiable requirement that applies to every player in Bangladesh and any other jurisdiction from which our platform is accessed.

Age Verification at Registration: During the account registration process, every new crickyx player is required to declare that they are 18 years of age or older. This declaration is a binding representation. Where we have reason to doubt the accuracy of an age declaration — for example, due to payment method ownership patterns or unusual account behaviour — we will request documentary evidence of age before allowing continued access to the platform.

KYC and Identity Documents: As part of our standard Know Your Customer (KYC) process, crickyx verifies the identity of all players. Acceptable identity documents include the Bangladesh National Identity Card (NID), a valid passport, or a driver's licence. All submitted documents are cross-checked against declared date of birth. Any account found to belong to a player under 18 will be immediately closed and all funds returned.

Protecting Minors in Your Household: If you share a device or computer with other household members, we strongly encourage you to:

• Keep your crickyx login credentials strictly private — never share your username, password, or OTP with anyone, including family members.
• Log out of your crickyx account after every session, particularly on shared devices.
• Use device-level parental controls to restrict access to gambling websites for minors in your household.
• Consider using a dedicated device for your crickyx sessions that is not accessible to children.

Reporting Underage Access: If you suspect that a minor has accessed or registered on crickyx, please contact us immediately at [email protected]. We will investigate the report promptly and take appropriate action, including account closure and secure deletion of any data associated with the minor.

One of the most effective ways to keep your gambling under control is to set a firm cap on how much money you are willing to deposit over a given period. crickyx makes this straightforward with our built-in deposit limit controls, available to every account holder from day one.

How Deposit Limits Work: You can set a maximum BDT deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached within the relevant period, all further deposit attempts will be declined until the period resets. Deposit limits apply across all payment methods — bKash, Nagad, Rocket, Upay, bank transfer, and card — so there is no way to circumvent your limit by switching payment channels.

Setting and Reducing Limits: Deposit limits can be set or reduced at any time from your account settings, and reductions take effect immediately. If you reduce your limit, the lower figure applies from the moment you confirm the change — not from the start of the next period.

The 48-Hour Increase Cooldown: To prevent impulsive decisions during a losing streak, increasing an existing deposit limit is subject to a mandatory 48-hour waiting period. You can request an increase at any time, but the new, higher limit will not take effect until the cooling-off period has elapsed. This delay is intentional — it gives you time to reflect before committing to higher stakes.

Loss Limits and Wagering Limits: In addition to deposit caps, crickyx also allows you to set limits on your maximum net losses and your total wagering volume within a period. These additional controls provide a more granular picture of your overall spend and help you avoid situations where you continue betting in an attempt to recover previous losses — a well-documented risk factor for problem gambling.

Time is as important as money when it comes to responsible gaming. Spending excessive time gambling — even within a budget — can disrupt sleep, work, family responsibilities, and mental health. crickyx provides a set of time-management tools to help you maintain a healthy balance.

Session Time Limits: You can set a maximum playing session duration — for example, 1 hour or 2 hours per day. When your session reaches the defined limit, crickyx will display a clear notification informing you that your session time is up. You will then have the option to end your session immediately or, if you have not set a hard lock, to acknowledge the notification and continue. We strongly recommend using the hard-lock option, which ends your session automatically without giving you the choice to override it.

Reality Check Reminders: You can configure reality check alerts to appear at regular intervals during your play — for example, every 30 minutes or every 60 minutes. Each reality check popup displays the duration of your current session, your total bets placed, and your net result in BDT for the session. These brief interruptions are designed to break the flow of play and prompt you to make a conscious decision about whether to continue.

Time-Out Periods: A time-out is a temporary break from gambling, ranging from 24 hours to 30 days. During a time-out:

• Your crickyx account is locked for gambling — you cannot place bets, enter games, or make deposits.
• You can still access your account to view your transaction history or request a withdrawal of your remaining balance.
• Your time-out cannot be cancelled early — once activated, it runs for its full duration.
• Promotional emails are automatically paused for the duration of your time-out.

Time-outs are particularly useful if you feel that you have been gambling more than usual recently and want to reset without committing to a long-term self-exclusion. They are quick to activate — you can initiate a time-out directly from your account dashboard in under a minute.

Self-exclusion is the most powerful account protection tool available on crickyx. It is designed for players who recognise that their gambling behaviour has become or is at risk of becoming harmful, and who want to commit to a defined break from the platform.

How to Self-Exclude: You can initiate self-exclusion at any time by navigating to Account Settings → Responsible Gaming → Self-Exclusion, or by contacting our support team at [email protected] with the subject line "Self-Exclusion Request". Our support team can also initiate self-exclusion on your behalf if you contact us by live chat.

Available Self-Exclusion Periods:

• 6 months — the minimum self-exclusion period
• 12 months
• 2 years
• 5 years
• Permanent — indefinite self-exclusion with no end date

What Happens During Self-Exclusion: Once self-exclusion is active, your account is fully locked. You will not be able to log in, place bets, participate in promotions, or make new deposits. Any pending withdrawals of your available balance will be processed normally. We will also remove your details from all marketing lists for the duration of your exclusion.

Re-Activation After Self-Exclusion: When a non-permanent self-exclusion period ends, your account does not automatically reactivate. You must make a deliberate, affirmative request to reinstate access. Before reinstatement, crickyx will conduct a brief review to confirm that you are approaching return to gambling in a considered and controlled way. For permanent self-exclusions, we strongly advise that any request to reverse the exclusion be made only after receiving professional support for gambling-related harm.

If You Try to Re-Register: During a self-exclusion period, any attempt to create a new crickyx account using the same identity details will be detected and the new account will be closed. We take self-exclusion seriously and make every reasonable effort to prevent circumvention of the programme.

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling behaviour that has become harmful. This list is not exhaustive, and the presence of even one or two of these signs is worth taking seriously.

The following questions are designed to help you reflect honestly on your relationship with gambling. There are no right or wrong answers — this is a private exercise for your own awareness. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our responsible gaming support team or consider activating a time-out or self-exclusion period.

If you are concerned about your own gambling behaviour, or if you are worried about someone close to you, help is available. crickyx provides direct support through our responsible gaming team, and we also encourage players to seek external assistance where appropriate.